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All returned items must
be accompanied by an RMA number (obtained from
the Customer Service or Technical Support Department)
and a purchase order to process repairs. This
covers the cost of misuse, damage during shipment
due to improper packing, and incorrect setup,
as well as standard repair charges for out
of warranty products. You will be notified
of charges prior to execution of repairs. All
materials being returned to Comark shall be
shipped prepaid, securely packaged, tagged
with the part number and failure mode, and
tracked under a RETURN MATERIAL AUTHORIZATION
NUMBER obtained from the Technical Support
Department.
Comark Corporation warrants
it's products to be in good working order for
a period of 90 days from the date of shipment
for out of warranty repairs. Should products
fail to perform properly within that period,
Comark Corporation will, at its option, repair
or replace the products at no cost except as
set forth in this warranty.
All repairs will be performed
at the factory. Method of return shipment will
correspond to method used by the customer. |
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To
Obtain an RMA NumberChoose
one of the following methods:
- Download our RMA
Form, fill it out and fax it back to
Customer Service at 508-359-2267. You will
be contacted with an RMA number.
Returns for Credit
(1 - 2 Units)
In the event that a standard,
catalog product fails to meet the customer's
expectations, we provide for a return of the
product for credit. Only pre-approved returns
are accepted. Custom engineered systems cannot
be returned for credit.
Credit will be issued if units
are returned freight prepaid, with an RMA number,
within 30 days of initial receipt by customer
(assumes no physical/electrical damage). Software
which has remained unopened and untouched may
be returned under the above terms. |
