Service and Support
Comark strives to provide each customer with the best possible service. This means solving your support issue in a timely, courteous, and effective manner. We offer a wide range of Technical Support and Service to meet your specific requirements.

System Integration
This includes hardware and software system integration, OS installation, documented configuration control, 48 hour high temperature burn-in and diagnostic testing for each system we ship. Our goal is to have all systems, whether new or repairs, fully tested and documented for each customer's specific configuration.

Phone Support
If you begin experiencing any system difficulties, we're just a phone call away. Many "hiccups" in functionality can be solved by our trained technicians. So that we can best serve you, please have the following information available:

Part Number of the item in question
Serial Number of the item in question
Failure Mode or Problem Description
Operating System being used
Technical Contact information including
E-Mail Address, Telephone and Fax Numbers

Factory Repairs
For items not under a support contract, Comark Corporation offers a Return Material program, which provides for return of the failed product for repair. In most instances, there is a fixed fee for the repair. The fixed fee can be determined by contacting technical support or Customer Service. A formal purchase order will be necessary to process all repairs.

Installation, Checkout, and Training
A trained technical Field Engineer arrives at your site to power up your system(s), run diagnostics, and train your operators on all facets of the equipment use. There is a minimum charge of 8 hours.