Comark guarantees that all systems, whether new or repairs, are fully tested and documented for each customer's specific system configuration. The testing includes hardware and software system integration, operating system installation, documented configuration control, 24 hour high-temperature burn-in and diagnostic testing for each system we ship.
Comark strives to provide each customer with the best possible service. This means solving your support issue in a timely, courteous, and effective manner. If you begin experiencing any system difficulties, we're just a phone call away. Many disruptions in functionality can be solved by our trained technicians.
So that we can best serve you, please have the following information available when you call:
- Part Number of the item in question
- Serial Number of the item in question
- Failure Mode or Problem Description
- Operating System being used
- Technical Contact information, including E-Mail Address, Telephone and Fax Numbers
Engineering Support Services
We can also provide on-site support for your program. A trained technical Field Engineer can travel to your site to install your system(s), run diagnostics, and train your operators on all facets of the equipment use. There is a minimum charge for 8 hours, plus travel and living expenses. Contact your Account Manager for more details.
Additional Engineering Services available:
Contact your Account Manager, Tech Support or Customer Service to request additional services.
Consists of system hardware preventive maintenance in the contract area.
On-Site Field Engineering Services
Includes, but is not limited to, site surveys, feasibility studies, and complex diagnostic analysis of hardware and/or software systems, with recommendations for a system solution.
Consists of hardware/software systems design in the contract area.